Cancellation and Refund
Thank you for shopping with Innovative Advanced Media MAnagement Pvt Ltd. We strive to provide you with the best products/services, but we understand that there might be situations where you need to return or exchange your purchase. This Cancellation and Refund Policy outlines the rules and procedures for returning and exchanging products/services.
Return and Exchange Timeframe
a. Returns: You may return products/services within 7 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
b. Exchanges: If you wish to exchange a product/service for another variant or a different item of equal value, you can do so within 7 days from the date of purchase. The item to be exchanged must be in its original condition and packaging.
Initiation of Return or Exchange
To initiate a return or exchange, please follow these steps:
a. Contact our customer support team at email@example.com within the specified return/exchange timeframe.
b. Provide your order number, the reason for the return/exchange, and any relevant details about the product/service.
c. Our customer support team will guide you through the return/exchange process and provide you with any further instructions.
Refund Processing Time
Once we receive the returned item and it is inspected to ensure it meets the return/exchange criteria, we will process your refund or exchange. The processing time for refunds/exchanges may take 7 business days from the date we receive the returned item.
Refunds will be issued using the original payment method used during the purchase. If the payment was made through a credit card, the refund will be credited to the same credit card. If the payment was made through other means, we will work with you to arrange an appropriate refund method.
Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
Certain products/services may not be eligible for return or exchange due to hygiene reasons or other specific criteria. These products/services will be clearly marked as non-returnable/non-exchangeable on our website/app.
For returns and exchanges, the shipping costs associated with sending the item back to us are the responsibility of the customer. However, if the return/exchange is due to an error on our part or a defective product, we will cover the return shipping costs.
Damaged or Defective Products
In the event that you receive a damaged or defective product, please contact us immediately at firstname.lastname@example.org. We will work with you to resolve the issue and provide a replacement or refund as necessary.
We value your satisfaction as our customer and are committed to providing a hassle-free return and exchange process. If you have any questions or need assistance with a return or exchange, please reach out to our customer support team at email@example.com.